The light bulbs are out in the property what can I do?
We generally have spare light bulbs located in the communal drawer in the kitchen. If there are none there, you can buy some from your local supermarket.
There is a problem with lights, what can I do?
Have you done the following:
- Have you tried to change the lightbulb? Please make sure you do this safely, and you are able to safely reach the light.
- Have you tried the lightbulb in another light?
- Is the fusebox switched on or off?
- Are there any visible crack or breaks in the fitting?
- Is the light fixture too high for you to reach?
If the problem still persists, please submit a maintenance ticket with your response to the questions above and attach a photo of the location of the light for us.
I have lost my keys or locked myself out of my room.
If you have locked yourself out of your room, you can come and get a spare set from the office during office hours, and these must be returned within 24 hours. If you lock yourself out outside of business hours, you will need to arrange for a local locksmith to gain access. If you have lost your keys, a replacement fee of $50 will apply.
The fridge isn't working, what do I do?
Have you checked the following:
- that the lights are off inside?
- there are no sounds?
- the temperature gauge is set to the right temperature?
- are items in the fridge warm?
- is the fridge plugged in?
- does the freezer have large chunks of ice and require defrosting?
If you have checked all of the above, please list what is wrong and submit a maintenance ticket including the brand and model number of the fridge with some pictures and will will attend to this ASAP.
What if my internet is slow or not working?
Have you gone through the Internet troubleshooting checklist which is displayed in the house?
Is it possible you have used all your quota? If so, you can call Student Rooms during business hours to purchase more data. An internet top up of 50GB is $39. Please note; the data expires at the end of the month and does not roll over.
We have no electricity to the house or part of house.
Have you checked the following?: Open the fuse box and check if any are switched to "off" if so, switch this to on. If you have the old style ceramic fuse, please contact Student Rooms. If the fuse switches to off immediately - ask if any housemates have plugged in new appliances since it was last working (may overload the system). If all switches are on and still no power, submit a maintenance request ticket and we will action this ASAP.
There is a problem with a blocked toilet.
Have you tried the following: Have you used a plunger to see if you can unblock the toilet? There should be a plunger in every house.
The sink is blocked.
Have you tried the following: Plunging the drain? There are plungers located in every house. It may take a couple of attempts. If this does not rectify the situation, please submit a maintenance ticket with pictures of the issues and exact location.
There is a problem with washers/taps leaking/banging pipes.
If your house is experiencing a leak, before submitting a ticket, please do the following:
Where is the leaking coming from? The tap, the connection to the tap, or the hose?
If you turn the tap on and all the way off again does it stop leaking?
Is the washer visible? Cracking or coming out?
How much water is leaking currently? How long would it take for it to fill a bucket (eg: dripping, running, etc)
Has the tap seized? Do you have any WD40 to put on the tap and turn it?
How loud is the banging, when does it occur? What taps were you using at the time - hot/cold?
Please include the answers to all the questions above when submitting your maintenance ticket. We will need to know the exact location of the leak (i.e. kitchen sink, bathroom sink etc). Please also attach a photo as it helps us assess the problem.
There is a mouse in the house.
Mice do come inside during the winter weather seeking food and shelter, it happens throughout Australia and is quite common. Please submit a request through SR24/7 and we will organise for some baits to be placed at the house. Please note, it can take a couple of weeks for the baits to work. In the meantime it is important to make sure of the following to stop mice being attracted to the house:
- the kitchen is kept clean and tidy (no food / food scraps on the bench)
- all food is kept in plastic containers in the fridge / pantry as necessary
- the rubbish is emptied regularly.
Part of the property is damaged/broken.
If there is bad weather and something occurs to the house, please take pictures of the issues and submit a ticket so we have a clear idea of the situation and what needs to be done to rectify the problem.
There is a problem with the washing machine not working or leaking.
Have you tried the following:
- Are the taps on, and they are not leaking?
- Make sure the washing machine is not overfilled
- Have you tried running through different cycles?
If you tried all the above and the problem still persists, please submit a maintenance ticket and explain the problem in detail and also attach a photo of the make, model and serial number for the washing machine and we will attend to the problem ASAP.
There is a problem with the stove not working.
Have you tried the following:
Is the power on and plugged in - is there an extra switch on the wall?
Is it a single burner/hotplate/section which isn't functioning - can you test these?
Has there been a power failure?
Check the fuse box - are there any of the switches in the "off" position?
If gas - check gas meter in front yard/side of yard. Is is 'on' or 'off'?
If after checking all of the above and the stove is still not working, please submit a maintenance request, and explain the problem thoroughly, attaching a photo with the make, model and serial number for the stove and we will attend to the problem ASAP.
There is a problem with the air-conditioner/heater not working.
Have you tried the following:
Check to see if the power is on/plugged in?
If built-in/ducted, check fuse box - is it in the off position?
Is the remote out of batteries? (if it has a remote)
It is blowing only hot/cold air - can you run it for 15 minutes and see if the problem persists?
Can you see if there is a winter/summer setting on the air-con?
Oil heaters plugged in/temperature selected?
Are the vents open/closed - are they moving at all?
If you have tried all the above and the problem still persists, please submit a maintenance request ticket and attach a photo of the air-conditioner or heating unit so we know the make, model and brand.
There is a problem with the TV not working.
Have you tried the following:
- Power is on/plugged in?
- Is the aerial connected/plugged in?
- No programs/lost programs - has there been a power failure? Can you try an auto-tune?
- Won't recognise consoles (xbox, wii, etc) - are they on the correct channel? Are all the plugs in and matching the correct plugs?
- Are there batteries in the remote?
- Is it switched on at the box?
- Can you google the manual and attempt to fix?
If after checking all of the above and the TV is still not working, submit a maintenance request ticket and explain the problem thoroughly, attaching a photo with the make, model and serial number for the TV and we will attend to the problem ASAP.
There is a problem with the Electrical Water Heater.
If your electrical water heater is not producing hot water, it could be that the fuse box has tripped. Locate the fuse box and see if any of the switches are in the 'off' position. If they are, flip them to 'on'. This should solve the problem. If no switches are 'off' in the fuse box, then it could be that you might have used up the hot water. The hot water service typically runs on 12 hour cycles. If you use up all the hot water before the 12 hour cycle is up, you will need to wait 12 hours before the water heats up again. To check to see if this is the problem, wait 12 hours and see if hot water returns. If after 12 hours there is no hot water, submit a maintenance request and we will look into the problem.
0 Comments